Shipping & Delivery
Habitat is an online service. Nothing is shipped to residents; everything is delivered in the app.
Last updated: 28 October 2026
1. The service
Habitat is delivered online through the website, the resident and guard apps and the admin. Access starts as soon as your society is set up and you sign in with your mobile number. Society onboarding, including setup and data migration, is completed within 2 working days of the society sharing its details.
2. Payments and receipts
When you pay a society bill in the app, the payment is recorded as soon as our payment partner confirms it, and the receipt is available in the app straight away. There is no physical delivery.
3. Amenity bookings
A booking is confirmed in the app, immediately or after the society approves it, and is used at your society on the booked date and time.
4. Service partners
Work by professionals listed in the Services tab is arranged directly between you and them, at the time and place you agree. A partner’s listing goes live once their application is approved and the listing fee is paid.
5. Gate device
Where the society uses a Habitat gate device, our team delivers it to the society’s gate and sets it up during onboarding. No shipping charge applies.
6. Questions
If something hasn’t reached you, such as a receipt, a booking confirmation or access to the app, write to[email protected]. We reply within one working day.